Focused on Professionals

Whether you are a business of one, an organization of many or somewhere in between, working professionals need service and support they can count on. Canon provides skilled technicians to support our entire line of professional projectors. This small group of dedicated professionals has years of experience assisting customers with every aspect of their A/V needs. From the simplest of setups, to the most complex configurations, we are here to answer your questions.

Customer Service & Technical Support

  • Dedicated Team of Industry Experts
  • Industry-leading Response Times
  • 100% U.S.-based Call Center
1-800-OK-CANON
Email Support

Product Repair and Maintenance

  • State-of-the-Art Service Facilities
  • Fast Repair Processing & Available Loaner Equipment
  • Genuine Canon Parts
  • Factory-level Quality
REQUEST PRODUCT REPAIR CHECK REPAIR STATUS FIND A SERVICE LOCATION

Warranties

Canon Lamp Based Projector Warranty & Lamp Limited Warranty

All Canon Lamp based Projectors offer peace of mind as they are backed by Canon USA's Projector and Lamp Limited Warranty, which guarantees that the projector will be free from defects in workmanship and materials for 3 years from the date of original purchase, and the Lamp for 120 days from the date of original purchase. For complete terms and conditions click here.

Canon Laser Based Projector Warranty

Select Canon Laser based Projectors offer peace of mind as they are backed by Canon USA's Laser Projector Limited Warranty, which guarantees that the projector will be free from defects in workmanship and materials for 5 years from the date of original purchase or 12,000 hours of use. For complete terms and conditions click here.

Service Programs and Plans

Advanced Warranty Exchange Service Program (3-Years)

The Canon Advanced Warranty Exchange Service Program* provides you with enhanced warranty service in addition to traditional "mail-in" repair service. The exchange program provides a replacement unit in exchange for your eligible inoperative Canon Projector if repair service is required during the product's limited warranty period.

Service Loaner Program (3-Years)

The Canon Service Loaner Program* provides a loaner product in the event that your eligible Canon Projector is in need of repair during the limited warranty period. The loaner projector may be used while your inoperative unit is being serviced via Canon's "mail-in" repair service.

CarePAK PRO AV Extended Service Plan

The Canon CarePAK PRO AV Extended Service Plan* offers options for one year or two years additional coverage for up to five full years of service and support from the date the Projector is purchased (only available on select models).

* Programs and service offerings subject to change without notice. For complete details, including terms and conditions for each program, or to learn more about Service and Support offerings for Canon professional projectors, please contact a Canon sales rep or call 1-800-OK-CANON.